Concerns  & Complaints

Dr's C & S Ukpaka aim to provide registered patients with the best care we can. If you have any concerns or complaints about our service, please contact the Practice Manager.

If you would prefer to give your concern or complaint in writing please send it to

Karen Goringe - Practice Manager

Rosevilla Surgery, 6 Rectory Park Drive, Pitsea, Essex SS13 3DW


Alternately, If you would prefer to raise your concern or make your complaint to someone else who has not beenn directly involved in your care, you can contact NHS England for complaints, information and advice on the following:

Tel: 0300 311 2233


If complaints remain unresolved then the complaint may be taken to the Health Service Ombudsman. If you require further information please ask at reception for the Patient Information Leaflet on complaints, which explains in more detail the complaints procedure.

The Parliamentry Health Service Ombudsman

The  Parliamentary and Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right

  2. Being customer focused

  3. Being open and accountable

  4. Acting fairly and proportionately

  5. Putting things right

  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP.

Tel: 0345 015 4033


In the event that your feel your GP Practice has not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal information, you should raise your concerns in the first instance in writing to the Practice Manager at:

Rosevilla Surgery, 6 Rectory Park Drive, Basildon, Essex, SS13 3DW

If you remain dissatisfied with our response you can contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wimslow, Cheshire SK9 5AF – Enquiry Line: 01625 545700 or online at

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