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Rose Villa Surgery6 Rectory Park DriveBasildonEssex, SS13 3DWTel: 01268 552999
Important - Please note that at all times during the working day, medical emergencies always take priority over fixed appointments.
The surgery operates a prebookable routine appointments system. In addition, there are urgent on the day appointment slots available and online bookable.
Generally 10 minutes is allocated for each appointment period. Nurses appointments may be longer. For the mutual benefit of patients and doctors, every effort is made to run to the appointed times. However, should you feel that you require a longer appointment, please tell the receptionist who do their best to accommodate you.
Sometimes, and for reasons beyond our control, we cannot absolutely guarantee punctuality.
We apologise in advance for any inconvenience caused.
Please note that an allocated appointment is for one patient only. Please do not be offended if your request to address another persons problems is refused.
If you find that you are unable to keep an appointment, please inform reception in good time. Cancelling appointments allows the best use of the Drs/Nurses time and increases the availability appointments for other patients.
Our aim is that you will see any member of the primary health care team within 24 hours and a doctor within 48 hours of your request for an appointment. This is in line with N.H.S. targets for access to primary care directives.
Whilst mindful of your wishes to see a particular Dr/Nurse, this may not always be possible at a time convenient both to patient and the clinician. Unless you are prepared to accept an alternative arrangement, there may be a wait to see a preferred clinician.
If you experience problems with the Practice appointment system, please contact the Practice Manager.
Again we wish to apologise in advance for any inconvenience caused.
Patients who suffer from chronic or a longer term illness are encouraged to attend the surgery on a regular basis. We recommend intervals of at least 6 or 12 months depending on your illness and its severity. Please ask the Health Professional who who you normally see to advise you of the time intervals for your appointments. If problems arise between specific visits, please contact a Receptionist as soon as possible.
If you are unable to keep a pre-booked appointment please ensure that you phone the Practice well in advance to cancel your appointment.
The Practice is experiencing a rise in the number of patients who do not attend for their pre-booked appointments. In these circumstances those patients who do not contact the surgery to cancel an appointment and do not attend for their appointments, three times in any year, may be removed from the Practice list. It is with regret that this action needs to be taken but it is in the interests of all patients who require appointments.
Doctors and Nurses are available from 9.00am for telephone appointments and advice.
Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.
Home visits should be seen as a privilege and not an entitlement. Except for emergencies, requests for visits should be considered carefully before contacting the surgery.
Housebound patients and others with exceptional circumstances should contact the surgery before 10.30am to request a home visit.
The clinician involved may contact you by telephone to discuss the nature of your problem before arranging the visit.
Please note that lack of transport cannot be accepted as a reason for a home visit, nor does the Practice provide transport services
Please call between 11am and 3.30pm to enquire about your test results
The reception staff will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you have your test, you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your test results and to make an appointment to discuss them with your doctor if your are advised to do so.
We now offer appointments via our Extended Hours Hub service which are available on request. To make an appointment please contact us on 01268 552999. Appointments are available from 6.30pm - 8pm and weekends (subject to availability).